Welcome to Salwa International! These Terms and Conditions govern your use of our website (www.salwaintl.com) and your interactions with our e-commerce platform. By accessing or using our website and services, you agree to be bound by these T&Cs. Please read them carefully.
1. Order Processing and Shipping
1.1. Order Processing:
We make every effort to process and ship your order efficiently. Orders are typically dispatched within 1-5 working days, depending on your location, from our headquarters in Karachi, Pakistan.
Shipping times may vary based on your location. We aim to provide a seamless delivery experience for our customers.
2. Returns and Exchanges
We want you to be satisfied with your purchase. However, we do not accept items that have been opened or damaged upon delivery.
2.2. Return Policy:
If you believe you have received a damaged or incorrect item, please contact our customer support within 15 days of purchase to request a return or exchange. Our team will guide you through the process.
3. Refund Policy
Please note that refunds are not available after 15 days of purchase. We recommend reviewing your order promptly upon receipt to ensure it meets your expectations.
3.2. Refund Processing:
Refunds will be processed upon a full inspection of the returned item. Our team will assess the item to ensure it qualifies for a refund or exchange. Once the inspection is complete and the return is approved, the refund process will commence.
3.3. Refund Timeline:
After approval, refunds will be reflected in the customer’s original payment method within 3-5 working days. The exact time it takes for the refund to appear in your account may vary based on your financial institution.
4. Pricing and Payment
4.1. Competitive Pricing:
Our prices are competitive and are consistent with market rates. Many of our products are sourced directly from official distributors in Pakistan. However, certain imported items may be priced slightly higher due to their unique sourcing and import costs.
4.2. Payment Security:
We prioritize the security of online payments. Our website uses secure channels and pages to accept online payments. In addition to online payment options, we also offer the convenience of cash on delivery.
5. Intellectual Property
All content, including but not limited to product descriptions, images, and branding, on our website is the intellectual property of Salwa International. Unauthorized use or reproduction of our content is strictly prohibited.
6. Customer Support
6.1. Contact Information:
Our dedicated customer support representatives are here to assist you with any inquiries, concerns, or issues. You can reach out to us using the contact information provided on our website. For written communication, you can also send us an email at email@example.com.
8. Changes to T&Cs
8.1. Salwa International reserves the right to modify or update these T&Cs at any time. Any changes will be posted on our website, and it is your responsibility to review them periodically. Continued use of our website and services after such changes implies your acceptance of the updated T&Cs.
9. Governing Law
9.1. These T&Cs are governed by and constructed in accordance with the laws of Pakistan. Any disputes arising from the use of our website and services shall be subject to the exclusive jurisdiction of the courts in Pakistan.
10. Contact Us
10.1. If you have any questions or concerns regarding these T&Cs or any other aspect of our services, please don’t hesitate to contact us at the provided contact information.
Thank you for choosing Salwa International. We are committed to providing you with high-quality products and excellent customer service.