1. How long does it take for my order to ship?

At Salwa International, we understand the importance of timely delivery. Our shipping process typically takes 1-5 working days, depending on your location. Your order will be dispatched from our headquarters in Karachi, Pakistan, ensuring that your purchase reaches you as swiftly as possible. 

2. What is your return and exchange policy?
We want you to be completely satisfied with your shopping experience at Salwa International. To ensure your satisfaction, we have established a straightforward return and exchange policy. Please note that we do not accept items that have been opened or damaged upon delivery. We kindly request that you inspect your order immediately upon receipt to verify its condition. If you encounter any issues or need to request an eligible return or exchange, our responsive customer support team is here to assist you.
3. What is your refund policy?
Your peace of mind is important to us. Our refund policy is designed to provide you with confidence in your purchase. We will process refunds within the first 15 days of your purchase. After this timeframe, refunds are not available. We strongly recommend that you review your order as soon as you receive it to ensure it meets your expectations. In the event that you need a refund, please be aware that we will initiate the process after a full inspection of the returned item. Once your return is approved, the refund will be reflected in your original payment method within 3-5 working days. Please keep in mind that the exact timing of the refund appearing in your account may vary based on your financial institution.
4. Are your prices competitive?
We take pride in offering you competitive prices. Most of our products are sourced directly from official distributors in Pakistan, ensuring that our prices align with market rates. However, certain items are imported, which may result in slightly higher prices due to the unique sourcing and import costs associated with them. Rest assured, we prioritize the security of online payments and offer the convenience of cash on delivery for your ease and peace of mind.
5. How can I contact your customer support?

Our customer support representatives are readily available to assist you with any inquiries, concerns, or issues you may encounter. You can reach out to them using the same contact information provided on our website. Additionally, for written communication or inquiries, you can always send us an email at sales@salwaintl.com. We are dedicated to providing you with top-notch customer support and ensuring your satisfaction throughout your shopping journey with us.

At Salwa International, we are committed to providing you with high-quality products and a seamless online shopping experience. Your trust and satisfaction are of utmost importance to us, and we are here to assist you every step of the way.